At KidsHQ, we are committed to delivering your orders safely and on time across Pakistan. Please read our shipping policy carefully.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and surrounding areas.
Shipping Methods & Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Major Cities (Karachi, Lahore, Islamabad) | 2–4 business days |
| Other Cities & Towns | 4–7 business days |
| Remote Areas | 7–10 business days |
Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.
Shipping Charges
Cash on Delivery (COD)
- We offer Cash on Delivery across Pakistan with an additional fee of PKR 250.
- 💡 Save PKR 250 by paying in advance! Customers who pay online (via credit/debit card, EasyPaisa, or JazzCash) enjoy free shipping with no COD charges. It's faster, safer, and more convenient!
Please ensure someone is available at the delivery address to receive and pay for the order. Repeated failed delivery attempts may result in the order being cancelled.
Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or WhatsApp. You can use this to track your order through our courier partner's website.
Courier Partners
We work with trusted courier services including [e.g., TCS, Leopards, M&P, Postex to ensure safe and timely delivery.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 24 hours of the expected delivery date at 0324-2621555. We will work with the courier to resolve the issue promptly.
Contact Us
For any shipping-related queries, please reach out to us at 0324-2621555
